Manila Airport adopts new tech systems to control passenger crowds

Passengers wait to board a flight at Ninoy Aquino International Airport (NAIA). Pic: Tooykrub/Shutterstock

IN a bid to ease crowd control and speed up airport procedures, Manila’s Ninoy Aquino International Airport (NAIA) has introduced a series of new hi-tech systems by SITA, an IT company specializing in aviation and air transport.

Travel Daily Media reported that the first stage of the upgrade process will enable the airport to introduce self-service check-in kiosks, self-baggage drop areas, baggage tracking technology, and self-boarding gates.

Ed Monreal, GM of Manila International Airport Authority, told the publication, “SITA’s next-generation technology allows the airlines to offer fast and efficient service in Terminals 1 and 2 and its baggage reconciliation system will also ensure bags are electronically tracked until aircraft loading, reducing passenger inconvenience of mishandled bags.”

He added, “We are starting with shared airport systems and as we progress in our transformation we plan to introduce self-service technology such as check-in kiosks, bag drop and possibly self-boarding.

The airlines have committed to test these self-service systems in the coming months as we work together to alleviate the peak season passenger surge.”

On top of that, the airport will also implement new security systems including mobile bar-coded boarding passes.

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