How does an entire row of seats in a Lion Air plane go missing?
IT is one thing to stroll onboard all excited to climb into your window seat so that you can marvel at the mountains, ocean or city beneath you while cruising at 30,000 feet only to be disappointed that you have been “de-windowed.”
That is, by a stroke of bad luck, you became one of the rare ones who managed to land a window seat without a window.
It is another thing altogether when you discover that your seat is non-existent altogether.
On Sept 16, 2018, Satwika Ika was traveling to Palembang to Jakarta in Indonesia on Indonesian low-cost airline Lion Air when she discovered that her allocated seat did not exist.
In its place, instead, is the lavatory.
Shocked and confused, Ika took to her Facebook to share her predicament, attaching a photo of her boarding past along with her post.
The boarding pass clearly indicated that she was meant to be seated at 35F, but the plane rows ended at 34.
And Ika was not the only one without a seat as a family with a young child was also assigned to the mysterious row 35.
— WebsiteofEverything (@wsoeorg) September 25, 2018
Following the initial confusion, Ika then alerted the cabin crew who later directed her to a free seat in the middle of the plane after everyone had boarded.
Ika later discovered that the mixup happened due to a scheduling problem.
Upon seeing her Facebook post, Lion Air offered an explanation for the incident, saying it happened because the airline needed to change the plane.
According to Lion Air corporate communications officer Danang Mandala Prihantoro, the flight should have been initially operated by a Boeing 737-900ER with a capacity of 215 seats spread over 39 rows, Daily Mail reported.
However, due to aircraft rotations that could have potentially caused a flight delay, Lion Air used a Boeing 737-800NG with 189 seats and 34 rows instead.
It was a strange time for Ika, no doubt, but all’s well that ends well.
Ika arrived at her destination without further complications and acknowledged Lion Air’s apology.